Personalization Policy

1. User Submitted Content

By using our customization tool, the customer declares and guarantees that all submitted content (images, texts, logos, symbols, names, etc.):

  • Does not infringe on copyrights, trademarks, patents, trade secrets, or other third-party intellectual property rights.
  • Does not contain elements that violate the privacy, image, or reputation rights of third parties.
  • Does not include offensive, defamatory, obscene, discriminatory, violent, sexually explicit, political, or illegal material.
  • Does not promote hatred, violence, or inappropriate messages in any context.

2. Images and Binarization

Uploaded images are automatically converted into a binarized format using a threshold filter, which identifies the darkest and lightest areas of the image and transforms them into high-contrast black and white. This enables clean and precise laser engraving.

For best results, we recommend using PNG files with transparent backgrounds, sharp lines, and good contrast.

Good example:

 

Wrong example:

Runbott reserves the right to reject any image that does not meet the established technical or ethical requirements.

3. Personal Data Protection

If the submitted content includes personal data (e.g., names, signatures, portraits, or any identifiable information), the customer guarantees that they have obtained the necessary consent under the General Data Protection Regulation (GDPR ) for its processing for personalization purposes.

Runbott may keep a copy of the personalized design solely for quality control, traceability, and handling potential claims, for the legally required period. Under no circumstances will these files be used for commercial purposes or shared with third parties, except when legally required.

4. User Responsibility

The client is solely responsible for the content submitted. Runbott will not be liable for any misuse of its customization tool or for any infringement of third-party rights resulting from content submitted by the client.

5. Modifications, cancellations and returns

  • Once the order is confirmed, modifications or cancellations will not be possible .
  • Personalized products are exempt from the right of withdrawal under European e-commerce legislation (Article 103 of Directive 2011/83/EU), except in cases of manufacturing defects.
  • Returns or exchanges for personalized products are not accepted. All sales are final.

6. Review and Right of Refusal

Runbott will review all personalized orders prior to production. We reserve the right to cancel any order, in whole or in part, that does not comply with this policy. In case of cancellation, the customer will be notified and a refund will be issued.

7. Delivery Times

Personalized orders require an additional production time of 1 to 5 business days, which will be added to the usual delivery timeframe. This period may vary depending on order volume.